By booking, purchasing, or participating in any services or offerings provided by Aurora Aura (“Company,” “we,” “us,” or “our”), you (“Client” or “you”) agree to be legally bound by the following Terms & Conditions. If you do not agree, you must not use our services.

1. Booking, Rescheduling & Cancellations

• All appointments must be rescheduled no less than forty-eight (48) hours in advance of the originally scheduled time. Requests made after this window will not be honored and the session will be forfeited.

• Rescheduled sessions are subject to availability and must be used for services of equal or lesser value. If a rescheduled service is of lesser value, no refund or credit of the difference will be provided.

• No-shows and cancellations made with fewer than 48 hours' notice are considered forfeitures and are non-refundable and non-transferable.

2. No Refund Policy

• All sales are final. No refunds will be issued under any circumstances.

• In the event you are unable to attend your session and notify us in advance (minimum 48 hours), you may request to reschedule or apply your purchase to a different service of equal value.

• You are responsible for ensuring your availability and for providing accurate contact and scheduling information.

3. Nature of Services

• Aurora Aura provides services intended for entertainment, wellness, and personal insight purposes only. We do not offer medical, legal, psychological, or financial advice, and our services should not be construed as such.

• Participation in any service is voluntary, and the outcomes are not guaranteed.

4. Limitation of Liability

• To the maximum extent permitted by law, Aurora Aura shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of any services, products, or materials.

• You acknowledge that the Company is not responsible for any interpretations, decisions, or actions taken by you based on information received from any service.

5. Indemnification & Hold Harmless

By booking or participating in any service, you agree to fully release, indemnify, defend, and hold harmless Aurora Aura, its owners, affiliates, agents, employees, contractors, and representatives from and against any and all claims, damages, liabilities, costs, or expenses (including legal fees) arising out of or related to:

• Your participation in any service;

• Your violation of these Terms & Conditions;

• Any action you take based on service outcomes or materials provided.

This clause shall survive the termination of any relationship between you and the Company.

6. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Kentucky, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the courts located in Jefferson County, Kentucky.

7. Changes to Terms

Aurora Aura reserves the right to update or revise these Terms & Conditions at any time without notice. Continued use of our services following any changes constitutes acceptance of those changes.